ANCEL Automotive OBD2 Scanner Car Diagnostic Tool ABS SRS Code Reader All System Scan
ANCEL Automotive OBD2 Scanner Car Diagnostic Tool ABS SRS Code Reader All System Scan
ANCEL Automotive OBD2 Scanner Car Diagnostic Tool ABS SRS Code Reader All System Scan
ANCEL FX3300 Elite OBD2 Scanner Diagnostic Tool, All System Scan Tool, New Version WiFi Update Car Code Reader and Reset Tool, Lifetime Free Update !
ANCEL FX3300 Elite Features
⭐ Wifi Upgrade & LifetimeFree Update
⭐OE-LEVEL All System Scan & diagnostic, such as engine, ABS, SAS, SRS, TPMS, TCM, Fuel Pump, ESP, EPB, EPS, Suspension, SCM, BMS, Navigation, and more .
⭐Full OBD2 function check ;
⭐ 99% car brands covered - supports US models after 1996, European models after 2002,Asian models after 2002 ;
⭐Live data graph - 1.displays live data in plain text and merged graphs for easy data review and analysis;
⭐ Prints out recorded data anytime with easy connection to a Windows PC
⭐ Plug and display, makes the operation simple and frustration-free; fast boot-up and gives answers without delay.
⭐ Easy & Intuitive Operation: button navigation combines with a 4.5” large touchscreen; making finding what you need simple and fast.
⭐ One Touch Wi-Fi Updates: new software releases at NO extra costs for a lifetime.
OE-Level Full System Diagnostic for 99% OBDII Cars from the world
This option allows you to detect whether the car full system parameters are normal or not. It mainly including Drive System, Chassis System, Body System, Electrical system.
1.PCM(Drive System): Engine, Transmission, Transfer case, Electrical Machine Electronics, Fuel Pump, Gear, and more...
2. Chassis System: Accumulator Management Electronics, Steering, Integrated Chassis Management, Tyre Pressure Control, Active Cruise Control, Braking System, Suspension, TPMS and more...
3. BCM(Body System): SRS Airbag, Camera, Audio Radio, Gateway, Cluster Dashboard, Rain Sensors, Charging Interface Module, Parking Assistance, Power Control Unit, Touch box, Light, Battery Charging System, Head up Display, Wipe Control System, Roof, Seat & Door Motor system, Immobilizer, ABS ESP system, Air Condition.Electric Windows, Telephone, and more...
4. Electrical System Including Centralized control system for engine and power transmission, Chassis integrated control and safety system,Intelligent body electronic system,Communication and information / entertainment system. Read and erase codes for all available systems, turn off MIL light (Indicator light), display live data in text, graph & analog for easy data review.
FULL OBD2 Functions
1.Reading Codes: Show the detailed description of the Diagnostic Trouble Code (DTCs)
2.Erasing Codes & Reset: Turns off Check Engine Light (MIL), clears codes and resets monitors.
3.Data Stream: Reads and displays live ECU/PCM data stream, plotting functions graphically and stores freeze frame data.
4.I/M Readiness Status: Shows whether the various emissions-related systems on the vehicle are operating properly and are ready for inspection and maintenance testing.
5.Read Live Data Stream: Show the information of continuous data stream from a vehicle in live graphic (waveform) display.
6.View Freeze Frame Data: Check the certain vehicle conditions which are recorded by the on-board computer at the time the emission-related fault occurs.
7.O2 Sensor Test: Allows retrieval and viewing of O2 sensor monitor test results for the most recently performed tests from the vehicle’s on-board computer.
8.On-Board Monitor Test: Retrieves and displays test results for emission-related powertrain components and systems.
9.Read Vehicle Information: Display the information such as VIN (Vehicle Identification Number), CID (Calibration ID) and CVN (Calibration verification number), etc.
10.Component Test: Certain vehicle components can be actuated by commands sent from the scanner to test their operability.
ANCEL FX3300 Elite Compatible with 99% OBDII/EOBD Cars
Full System Diagnose Scan: For Abarth, For Accura, For Alfa Remeo, For Audi, For BMW, For Bugatti, For Buick, For Cadillac, For Chevrolet, For Chrysler, For Citoren, For Dacia, For Daewoo, For Daihatsu, For Dodge, For Eurford, For Fiat, For Ford, For GM, For Gmsa, For Honda, For Hyundai, For Ifiniti, For Isuzu, For Jaguar, For Jeep, For Kia, For Lancia, For Landrover, For Lexus, For Lincoln, For Mahindra(Indian), For Maruti(Indian), For Maserati, For Mazda, For Mercedes, For Mini, For Mitsubishi, For Nissan, For Nissangtr, For Opel, For Peugeot, For Porsche, For Renault, For Renault Samsung, For Saab, For Seat, For Skoda, For Smart, For Sprinter, For Ssangyong, For Subaru, For Suzuki, For Tata(Indian), For Tlisuzu, For Toyota, For Vauxhall, For Volvo, For VW, For VAZ,etc,
Ancel FX3300 Elite Other Feature
1. DTC Library: Allows you to retrieve the definition of the diagnostic trouble code from the abundant DTC database.
2. Diagnostic Feedback: Use this option to submit the vehicle issue to us for analysis and the report can be saved offline.
3. Diagnose Report Share & Printed: you can share the diagnose report to your email ,then printed via computer.
4. LCD Screen & Keypad Test
5. One-Key I/M Checking : It support one-key I/M checking for all available emission systems.Help your car pass the emission test simpler.
6.Diagnostic History: This function provides a quick access to the tested vehicles and users can choose to view the test report or resume from the last operation, without the necessity of starting from scratch.
7.Diagnostic Feedback: Use this option to submit the vehicle issue to us for analysis and troubleshooting.
8.DTC Library: Allows you to retrieve the definition of the diagnostic trouble code from the abundant DTC database.
FX3300 Elite: Equipped with 16GB of memory, a clear 5-inch display, and fast WiFi connectivity. Don't hesitate when you find the ideal diagnostic tool. ANCEL is always dedicated to producing more professional, more comprehensive car code readers!
This translation maintains a friendly and engaging tone, suitable for an enthusiastic automotive audience looking to understand the benefits and capabilities of the ANCEL FX3300 Elite.
Live Data StreamThe FX3300 Elite OBD2 scanner displays real-time sensor data and provides data graphs for easy diagnosis and monitoring of vehicle performance. This helps customers better analyze abnormal parameters, transmission temperature, engine RPM, coolant temperature, fuel system status, short-term fuel trim, and more. You can also record, replay, and review this data for analysis. | DTC LookupAfter getting a detailed diagnostic report, the FX3300 Elite has over 35,901 built-in trouble code explanations. With the press of a button, you can get more info on the trouble codes, such as code descriptions, causes, fixes, repair tips, and reference cases. This makes diagnosing a lot easier and saves a ton of repair time. | Wi-Fi UPDATEMost diagnostic scanners don’t get updates, or the update process is tricky (requiring a USB + computer connection). The ANCEL FX3300 Elite features Wi-Fi capability, so no matter your skill level, you can easily update it online with just one click. You’ll get the latest fixes, new features, and functions as they’re released, including expanded coverage for new makes and models. |
Important Reminder!!!All our products undergo strict safety inspections and are sent to the F-B-A center as brand new. However, about 1% of returned items are deemed sellable by official couriers. !!!So, if you receive a used or incorrect OBD2 scanner, please con-tact us for assistance with a replacement. | NOTE!!!Please check as soon as you receive the product to ensure it is compatible with your vehicle and that the updates include your model. If not, please con-tact us. We offer 24/7 customer support. | Totally worth having for any car owner.If you use or own multiple brands/models of car scanners, this ANCEL OBD2 scanner can handle all your car issues. It supports full system diagnostics for over 90 car manufacturers (10000+ cars), and this car code reader doesn’t require any extra fees to connect to other vehicles. It’s an affordable option for home mechanics, DIY enthusiasts, and auto repair shops. |
Technical Specifications
• Screen: 4.0" TFT LCD display
• Input voltage range: 9~18V
• Working temperature: 0 to 50°C (32 to 122 F°)
• Storage temperature: -20 to 70°C (-4 to 158 F°)
• External Dimension: 7.7"(L) x 4.17"(W) x 1.25"(H)
• Weight: <400g
• Operating Voltage 12 Volts
• Display 480 X 272 TFT
Package List:
1 * FX3300 Elite scanner
1* OBDII Diagnostic Cable
1 * USB cable
1 * User Manual
♦ We accept all common forms of payment such as Credit Cards,Debit Card,Google Pay ect.
♦ Payment should be made within 4 days after bidding ends.Otherwise a Unpaid Item case will be opened to you.
♦ Please contact us if you need to use another method to pay.We are not responsible for buyers’ local taxes.
♦ Please include your special requests in eBay note if there is any,or you can send ebay message to us.
♦ Shipping Methods: USPS First Class Mail Service /USPS Priority Mail Service/UPS Surepost Service/ UPS Ground Service.
♦ Processing Time:We will process your order within1 business day (excluding holiday and weekend)
♦ Shipping Time:Order will be shipped within 1 business day after payment confirmed(excluding holiday and weekend)
♦ Delivery Shipping: If you have any problems, you can contact us first or contact local USPS, UPS.
♦ Notice:For USA Buyer, We have warehouse in different places, parcel will be shipped from the nearest warehouse
♦ Buyer Guarantee
We assure you that we are a honest and super reliable seller on ebay, any problems can be solved in a satisfing way for you and any loss will not be brought to you as long as you will kindly contact us via ebay message or your private email.
♦ Return Policy
In case an item arrives faulty or not happy with your purchasing, please contact us in 30 days and keep it unused.We will instruct you on how to return and get refund or replacement,please email us first for return address and instructions.
♦ Kind Tips
Please do not hesitate to leave us your Positive Feedbackand good review,If you are satisfied with our products.
we work hard to make sure every customer 100% satisfied and resolve any problem for you. Thank you for your kindness.
♦ ANCEL TECHNOLOGY CO., LTD specializes in automotive intelligent diagnostics, detection and analysis systems, and automotive-related products for mechanics, repair shops, and DIYers.
♦ Ancel persists on technological innovation and has independent intellectual property rights, factory, and technical team. With the mission of providing customers with high-quality products, technologies and services in the automotive field.
♦ This year, our product line has made new breakthroughs, and successively released ANCEL AR500,DM500,DS300,DS600,DS700,HD8000,DP500,V6 HD,V5 HD,DP500. Next, we will continue to innovate and provide more quality products
♦ We support remote assistance by TeamViewer if you have any difficulty in software installation.
♦ Our customer-oriented service strives for buyers' 100% satisfaction.
♦ Please feel free to contact us via eBay message once you have any question before leaving neutral / negative feedback or open case. We will reply in 24 business hours.
♦ Business time: GMT8 (9:00-18:30) from Monday to Friday.
♦ Please leave us Positive Feedback and 5-stars★★★★★ selling ratings if you receive the product and are satisfied with it. as you know, every seller works hard for the positive feedback. We will do the same as soon as we can too.
| Brand: | ANCEL |
|---|---|
| Isin: | IGTDCHEG8G4M |
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IBspot Buyer Protection
Shop confidently on IBspot, receive your item as described or your money back for eligible orders. Learn Program Terms
GUARANTEED SAFE CHECKOUT
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MONEY BACK GUARANTEE
30 days money back guarantee, no additional fee charged.
-
EXCELLENT SUPPORT
We provide 24/7 online customer support via email.
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Fast Shipping
One week domestic shipping. Global delivery to the US in 2 weeks.
ANCEL FX3300 Elite OBD2 Scanner Diagnostic Tool, All System Scan Tool, New Version WiFi Update Car Code Reader and Reset Tool, Lifetime Free Update !
ANCEL FX3300 Elite Features
⭐ Wifi Upgrade & LifetimeFree Update
⭐OE-LEVEL All System Scan & diagnostic, such as engine, ABS, SAS, SRS, TPMS, TCM, Fuel Pump, ESP, EPB, EPS, Suspension, SCM, BMS, Navigation, and more .
⭐Full OBD2 function check ;
⭐ 99% car brands covered - supports US models after 1996, European models after 2002,Asian models after 2002 ;
⭐Live data graph - 1.displays live data in plain text and merged graphs for easy data review and analysis;
⭐ Prints out recorded data anytime with easy connection to a Windows PC
⭐ Plug and display, makes the operation simple and frustration-free; fast boot-up and gives answers without delay.
⭐ Easy & Intuitive Operation: button navigation combines with a 4.5” large touchscreen; making finding what you need simple and fast.
⭐ One Touch Wi-Fi Updates: new software releases at NO extra costs for a lifetime.
OE-Level Full System Diagnostic for 99% OBDII Cars from the world
This option allows you to detect whether the car full system parameters are normal or not. It mainly including Drive System, Chassis System, Body System, Electrical system.
1.PCM(Drive System): Engine, Transmission, Transfer case, Electrical Machine Electronics, Fuel Pump, Gear, and more...
2. Chassis System: Accumulator Management Electronics, Steering, Integrated Chassis Management, Tyre Pressure Control, Active Cruise Control, Braking System, Suspension, TPMS and more...
3. BCM(Body System): SRS Airbag, Camera, Audio Radio, Gateway, Cluster Dashboard, Rain Sensors, Charging Interface Module, Parking Assistance, Power Control Unit, Touch box, Light, Battery Charging System, Head up Display, Wipe Control System, Roof, Seat & Door Motor system, Immobilizer, ABS ESP system, Air Condition.Electric Windows, Telephone, and more...
4. Electrical System Including Centralized control system for engine and power transmission, Chassis integrated control and safety system,Intelligent body electronic system,Communication and information / entertainment system. Read and erase codes for all available systems, turn off MIL light (Indicator light), display live data in text, graph & analog for easy data review.
FULL OBD2 Functions
1.Reading Codes: Show the detailed description of the Diagnostic Trouble Code (DTCs)
2.Erasing Codes & Reset: Turns off Check Engine Light (MIL), clears codes and resets monitors.
3.Data Stream: Reads and displays live ECU/PCM data stream, plotting functions graphically and stores freeze frame data.
4.I/M Readiness Status: Shows whether the various emissions-related systems on the vehicle are operating properly and are ready for inspection and maintenance testing.
5.Read Live Data Stream: Show the information of continuous data stream from a vehicle in live graphic (waveform) display.
6.View Freeze Frame Data: Check the certain vehicle conditions which are recorded by the on-board computer at the time the emission-related fault occurs.
7.O2 Sensor Test: Allows retrieval and viewing of O2 sensor monitor test results for the most recently performed tests from the vehicle’s on-board computer.
8.On-Board Monitor Test: Retrieves and displays test results for emission-related powertrain components and systems.
9.Read Vehicle Information: Display the information such as VIN (Vehicle Identification Number), CID (Calibration ID) and CVN (Calibration verification number), etc.
10.Component Test: Certain vehicle components can be actuated by commands sent from the scanner to test their operability.
ANCEL FX3300 Elite Compatible with 99% OBDII/EOBD Cars
Full System Diagnose Scan: For Abarth, For Accura, For Alfa Remeo, For Audi, For BMW, For Bugatti, For Buick, For Cadillac, For Chevrolet, For Chrysler, For Citoren, For Dacia, For Daewoo, For Daihatsu, For Dodge, For Eurford, For Fiat, For Ford, For GM, For Gmsa, For Honda, For Hyundai, For Ifiniti, For Isuzu, For Jaguar, For Jeep, For Kia, For Lancia, For Landrover, For Lexus, For Lincoln, For Mahindra(Indian), For Maruti(Indian), For Maserati, For Mazda, For Mercedes, For Mini, For Mitsubishi, For Nissan, For Nissangtr, For Opel, For Peugeot, For Porsche, For Renault, For Renault Samsung, For Saab, For Seat, For Skoda, For Smart, For Sprinter, For Ssangyong, For Subaru, For Suzuki, For Tata(Indian), For Tlisuzu, For Toyota, For Vauxhall, For Volvo, For VW, For VAZ,etc,
Ancel FX3300 Elite Other Feature
1. DTC Library: Allows you to retrieve the definition of the diagnostic trouble code from the abundant DTC database.
2. Diagnostic Feedback: Use this option to submit the vehicle issue to us for analysis and the report can be saved offline.
3. Diagnose Report Share & Printed: you can share the diagnose report to your email ,then printed via computer.
4. LCD Screen & Keypad Test
5. One-Key I/M Checking : It support one-key I/M checking for all available emission systems.Help your car pass the emission test simpler.
6.Diagnostic History: This function provides a quick access to the tested vehicles and users can choose to view the test report or resume from the last operation, without the necessity of starting from scratch.
7.Diagnostic Feedback: Use this option to submit the vehicle issue to us for analysis and troubleshooting.
8.DTC Library: Allows you to retrieve the definition of the diagnostic trouble code from the abundant DTC database.
FX3300 Elite: Equipped with 16GB of memory, a clear 5-inch display, and fast WiFi connectivity. Don't hesitate when you find the ideal diagnostic tool. ANCEL is always dedicated to producing more professional, more comprehensive car code readers!
This translation maintains a friendly and engaging tone, suitable for an enthusiastic automotive audience looking to understand the benefits and capabilities of the ANCEL FX3300 Elite.
Live Data StreamThe FX3300 Elite OBD2 scanner displays real-time sensor data and provides data graphs for easy diagnosis and monitoring of vehicle performance. This helps customers better analyze abnormal parameters, transmission temperature, engine RPM, coolant temperature, fuel system status, short-term fuel trim, and more. You can also record, replay, and review this data for analysis. | DTC LookupAfter getting a detailed diagnostic report, the FX3300 Elite has over 35,901 built-in trouble code explanations. With the press of a button, you can get more info on the trouble codes, such as code descriptions, causes, fixes, repair tips, and reference cases. This makes diagnosing a lot easier and saves a ton of repair time. | Wi-Fi UPDATEMost diagnostic scanners don’t get updates, or the update process is tricky (requiring a USB + computer connection). The ANCEL FX3300 Elite features Wi-Fi capability, so no matter your skill level, you can easily update it online with just one click. You’ll get the latest fixes, new features, and functions as they’re released, including expanded coverage for new makes and models. |
Important Reminder!!!All our products undergo strict safety inspections and are sent to the F-B-A center as brand new. However, about 1% of returned items are deemed sellable by official couriers. !!!So, if you receive a used or incorrect OBD2 scanner, please con-tact us for assistance with a replacement. | NOTE!!!Please check as soon as you receive the product to ensure it is compatible with your vehicle and that the updates include your model. If not, please con-tact us. We offer 24/7 customer support. | Totally worth having for any car owner.If you use or own multiple brands/models of car scanners, this ANCEL OBD2 scanner can handle all your car issues. It supports full system diagnostics for over 90 car manufacturers (10000+ cars), and this car code reader doesn’t require any extra fees to connect to other vehicles. It’s an affordable option for home mechanics, DIY enthusiasts, and auto repair shops. |
Technical Specifications
• Screen: 4.0" TFT LCD display
• Input voltage range: 9~18V
• Working temperature: 0 to 50°C (32 to 122 F°)
• Storage temperature: -20 to 70°C (-4 to 158 F°)
• External Dimension: 7.7"(L) x 4.17"(W) x 1.25"(H)
• Weight: <400g
• Operating Voltage 12 Volts
• Display 480 X 272 TFT
Package List:
1 * FX3300 Elite scanner
1* OBDII Diagnostic Cable
1 * USB cable
1 * User Manual
♦ We accept all common forms of payment such as Credit Cards,Debit Card,Google Pay ect.
♦ Payment should be made within 4 days after bidding ends.Otherwise a Unpaid Item case will be opened to you.
♦ Please contact us if you need to use another method to pay.We are not responsible for buyers’ local taxes.
♦ Please include your special requests in eBay note if there is any,or you can send ebay message to us.
♦ Shipping Methods: USPS First Class Mail Service /USPS Priority Mail Service/UPS Surepost Service/ UPS Ground Service.
♦ Processing Time:We will process your order within1 business day (excluding holiday and weekend)
♦ Shipping Time:Order will be shipped within 1 business day after payment confirmed(excluding holiday and weekend)
♦ Delivery Shipping: If you have any problems, you can contact us first or contact local USPS, UPS.
♦ Notice:For USA Buyer, We have warehouse in different places, parcel will be shipped from the nearest warehouse
♦ Buyer Guarantee
We assure you that we are a honest and super reliable seller on ebay, any problems can be solved in a satisfing way for you and any loss will not be brought to you as long as you will kindly contact us via ebay message or your private email.
♦ Return Policy
In case an item arrives faulty or not happy with your purchasing, please contact us in 30 days and keep it unused.We will instruct you on how to return and get refund or replacement,please email us first for return address and instructions.
♦ Kind Tips
Please do not hesitate to leave us your Positive Feedbackand good review,If you are satisfied with our products.
we work hard to make sure every customer 100% satisfied and resolve any problem for you. Thank you for your kindness.
♦ ANCEL TECHNOLOGY CO., LTD specializes in automotive intelligent diagnostics, detection and analysis systems, and automotive-related products for mechanics, repair shops, and DIYers.
♦ Ancel persists on technological innovation and has independent intellectual property rights, factory, and technical team. With the mission of providing customers with high-quality products, technologies and services in the automotive field.
♦ This year, our product line has made new breakthroughs, and successively released ANCEL AR500,DM500,DS300,DS600,DS700,HD8000,DP500,V6 HD,V5 HD,DP500. Next, we will continue to innovate and provide more quality products
♦ We support remote assistance by TeamViewer if you have any difficulty in software installation.
♦ Our customer-oriented service strives for buyers' 100% satisfaction.
♦ Please feel free to contact us via eBay message once you have any question before leaving neutral / negative feedback or open case. We will reply in 24 business hours.
♦ Business time: GMT8 (9:00-18:30) from Monday to Friday.
♦ Please leave us Positive Feedback and 5-stars★★★★★ selling ratings if you receive the product and are satisfied with it. as you know, every seller works hard for the positive feedback. We will do the same as soon as we can too.
Item Specifics
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $4.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
-
Email: support@ibspot.com
-
Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
-
The item must be unused, in the same condition as received, and in its original packaging.
-
A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
-
Perishable goods (for example, food, flowers, newspapers, magazines)
-
Intimate or sanitary goods
-
Hazardous materials or flammable liquids/gases
-
Gift cards
-
Downloadable software
-
Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
-
Books with obvious signs of use
-
Opened CDs, DVDs, software, or vinyl records
-
Items not in their original condition, damaged, or missing parts not due to our error
-
Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
-
In-store returns are refunded to the original form of payment or issued as a gift card.
-
Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
-
5–7 business days for the return to reach our Returns Center.
-
An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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