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AUTOPHIX OM129 Pro OBD2 Scanner Full Check Engine Code Reader 12V Battery Test

Brand: AUTOPHIX
AUTOPHIX OM129 Pro OBD2 Scanner Full Check Engine Code Reader 12V Battery Test

AUTOPHIX OM129 Pro 2 IN 1 OBD2 Scanner Code Reader Auto OBDII Diagnostic Tools 6/12V Car Battery Load Tester 100-2000 CCA Tool

AUTOPHIX, as one of the industry's leading manufacturers and suppliers of professional automotive diagnostic tools, equipment and accessories, has been deeply engaged in this field for over 20 years and continues to innovate in order to provide better products to our customers.

In the past year we found that 95% of products on the market only have basic OBD function or battery detection function, 80% of customers need both functions, but buying both products is a waste of money, so we decided to develop a great product that has both functions.

We chose to optimize on the basis of OM129 code reader, and finally, with the efforts of 20+ senior engineers, we launched this most cost-effective product - "OM129 Pro". This newest car code reader is NOT JUST an OBD2 scanner, BUT ALSO a professional car battery tester!!!

OM129 Pro Car Code Reader Powerful Features:

▪ 2 In 1 Most Comprehensive: Not only perform full OBDII functions, but also features 3 powerful battery test functions.
▪ Full OBD2 Modes Test: Check most emission-related car issues, including read code & erase code, I/M readiness, graphic live stream, freeze frame data, O2 sensor test, on-board monitor test, retrieve vehicle information, component test, turn off the CEL, help you pass the smog test.
▪ Patented 2 Hot Keys: To make emission readiness test more fastly and easily, we set a one-click readiness key; "i" Button can read more about the codes info, and show you the cause this fault codes occured and accurate repair advice.
▪ Professional Battery Test: Features with 3 types of battery test functions --- battery health test, cranking system test and charging system test, comprehensively judge the health status of the battery from the three test results
▪ Most Advanced Industrial Chip: Equipped with the most advanced industrail chip in 2022, so the code reader has super fast diagnostic speed. Meanwhile, it brings you 100% accurate testing result.
▪ Enhanced Data Stream: Shows all live vehicle sensors data in text & graph formats, so that you can view them more intuitively.
▪ Multilingual languages: Support 16 different languages, including English, French, German, Spanish, Dutch, etc.
▪ Wide Vehicle Covarage: Work on most vehicles sold in the USA with the model year of 1996 or newer, 2002 EU-Based and 2008 Asian-Based cars or newer.

Confused by the below situations?

What's wrong with the car?

4 seconds rapid dagnostic

Most accurate battery check

AUTOPHIX OM129 Pro, the Best Doctor for Your Car Battery

• Wide Battery Coverage: Works for all 6V and 12V lead acid batteries rated from 100 to 2000CCA, including Regular Flooded, AGM Flat Plate, AGM Spiral, GEL and EFB.
• Extensive Rating System Coverage: CCA, BCI, CA, MCA, JIS, DIN, IEC, EN, SAE, and GB.
• Broad Vehicle Application: Cars, SUVs, Pickup, ATV, Golf Carts, Motorcycles, etc.
• Battery Health Test Result: SOH (state of health), SOC (state of charge), CCA value, voltage, internal resistance, etc.
• Cranking/Starting System Test: predict if the battery will fail to crank/start a vehicle.
• Charging System Test: Helps to determine if the output voltage of the generator, the rectifier diode, and the charging current is normal.
• Convenient for Testing: Support for in-vehicle and out-of-vehicle testing.
• 100% Accurate Data: Provide you with accurate data(can reach 99.99%) and accurately analyze battery health to give concise advide in seconds(Good, Recharge, Replace).

2022 Newest OBD2 Scanner with Full OBDII Test Modes

• Read Codes/ Erase Codes: Locate which section of the emission control system has malfunctioned. erases the codes from the vehicle after certain repairs.
• I/M Readiness: Checks if the various emissions-related systems are ready for the Vehicle Inspection and Maintenance testing or if the repairs has been performed correctly.
• Data Stream: Displays the dynamic data of the data stream items in graphical way, Simpler and easier to understand.
• View Freeze Frame: Records the certain vehicle conditions when an emission-related fault occurs.
O2 Sensor Test: Monitors and tests operation of the O2 sensors to identify problems that can affect fuel efficiency and vehicle emissions.
On-Board Monitor Test: Retrieves test results for emission-related powertrain components and systems that are not continuously monitored.
EVAP System Test: Initiates a leak test for the vehicle’s EVAP system.
• DTC LOOKUP: Enables you to view the detailed definition of the retrieved DTC easily, you only need press one-click button “I”.
Vehicle Information: Retrieve vehicle’s Vehicle identification number, calibration ID, and calibration verification number.
• Data Record & Review: The OM129 Pro car code reader not only records the live data stream (PIDs), but also freeze data and trouble codes to helps you diagnose the root cause of engine failure.
• Print Data: If you are unable to determine the problem, you can print out the diagnostic data and send the data to your mechanic for help.

Read & Earse Fault Codes

Data Stream & EVAP system test

Battery Test Functions

BATTERY HEALTH TEST
GOOD BATTERY: The battery is in good condition.
GOOD-RECHARGE: The battery is in good condition but low current. Fully charge the battery and return it to service.
CHARGE & RETEST: Fully charge the battery and retest. Failure to fully charge the battery before testing may result in inaccurate results. If you still get CHARGE & RETEST message after you fully charge the battery, replace it.
REPLACE BATTERY: The battery is almost dead or the connection between the battery and battery cable is poor. Replace the battery and retest; or disconnect the battery cables and retest the battery using the out-of-vehicle test before replacing it.
BAD CELL-REPLACE: The battery may be damaged such as broken cell or short circuit. Replace the battery and retest.

Test & analyze your 12V Battery

Other Functions

TURN OFF MIL
The code readers & scan tools can find out the reason which causes the Check Engine Light on quickly and accurately, and help DIYers or mechanics locate the issue or even fix it. Just clear codes after certain repairs and the light will be turned off automatically.

DTC LOOKUP
OM129 Pro car battery tester has a built-in OBD-II DTC look-up library, just clicking "i" button directly and you will see the related definition of trouble codes and accurate repair advice, saving time for you to looking for the meaning of DTC on the internet.

VEHICLE INFORMATION
This scan tool can identify your vehicle and pull its information of VIN, CIN and CVN. These data will let you know where the vehicle is manufactured, help find out the auto part that fits, or track such things as previous owner(s), prior accidents / damages, registrations, insurance coverage etc.

Package include

  • We accept Credit cards、Debit card、Apple Pay、Google Pay etc.payment.
  • Please contact us if you need to use another method to pay.
  • Payment should be made within 4 days after bidding ends.
  • Otherwise an Unpaid Item case will be opened to you.
  • We are not responsible for buyers’ local taxes.
  • Please include your special requests in eBay note if there is any. 
  • We reserve the final right of selling
  • Order will be shipped within 1 business day after payment confirmed.
  • We have warehouse in USA,UK,HongKong,Australia,Russian,Germany and China warehouse.
  • From our US/UK/RU/DE/AU warehouse via USPS or UPS eCommerce shipping,Delivery time varies from 2 to 6 business days.
  • From our China warehouse via DHL or Fedex,Delivery time varies from 5-12 business days.
  • We will ship according to your payment address,Please make sure it is correct and include phone number for delivery.
  • If you do not receive your order in the estimated time, please contact us, we would do our best to serve you solve the problem.
  • Please include your special requests in eBay note if there is any.
  • We can not guarantee that you will be able to access every module or use every piece of cd/dvd software. Compatibility varies due to variations in the cars modlue or availabilty of year it released from original factory.
  • We don't take charge to complete clearance when parcel arrived at your Customs(Because we sold at a low price,good quality,limited profit only),but we will do all what we can to help you get your package.
  • Please do not hesitate to leave us your positive feedback if you are happy with your shopping. if you are just a little satisfied with your purchase, please do not leave us negative or neutral feedback before contacting us.
  • We are not responsible for Buyer's Local Taxs
  • 1.ANCEL specializes in automotive intelligent diagnostics, detection and analysis systems, and automotive-related products for mechanics, repair shops, and DIYers.
  • 2.Our independent brand is ANCEL (welcome to visit the official website to view)At the same time, we also represent other brands such asFOXWELL, LAUNCH, AUTOPHIX,OBDPROG ect
  • All products are 100% genuine, and we provide free return/exchange/refund services as well as technical support. If there are any after-sales or pre-sales messages that can be sent to us, we will promptly handle them and provide satisfactory solutions
  • If you are satisfied with our product or our service, please leave Positive Feedback 5-Stars ★★★★★
  • If you have any question,please feel free to  contact us first before you leave feedback , we will try our best to solve the problem
  • Business time: GMT8( 9:00 am-6:30 pm) monday to saturday
BrandAUTOPHIX
Manufacturer Part Number2 in 1 Full Check Engine Code Reader & Scan Tool
OBD InterfaceCAN,EOBD,OBDII,OBD
Connectivity16PIN
Supported SystemEngine, Battery
Vehicle TypePassenger Vehicle
FeaturesBacklit Display, Built-In Battery, Check Engine Light Shut Off, Erases Codes, Color Display, Freeze Frame Displays, Internet Updateable, LCD Display, Multi-Language Interface, User Friendly
AccessoriesAdapter Cable, User Guide
Warranty3 Year
Function 1Professional Battery Test
Function 2OBD2 Scanner
Function 3Full OBD2 Function
OBD2 Function 1DTC Lookup Library
OBD2 Function 2Show Live Data Stream, Identify The Vehicle Info
OBD2 Function 3EVAP System Test,V-I-N, CIN, CVN
OBD2 Function 4I/M Readiness Test
OBD2 Function 5Read & Clear the Trouble Codes
Battery Tester SupportsCars, Pickup, ATVs, SUVs, Golf Carts, Motorcycle, etc
OBDII Code ReaderIn the USA with the Model Year of 1996 or Newer
LanguagesBuilt-in 16 Languages
Screen2.8-inch TFT Color Screen
Car Battery Tester6V/12V
Lead-acid Batteries100-2000CCA
Cable2.5 Feet Long Cable
TypeOBD2 Scanner
Voltage12V
Set or Single ItemSet
Battery Test TypeAGM, Flooded, Gel, Lead-Acid, VRLA
Brand: AUTOPHIX
Isin: IQFT9YZJ41YW

$132.80

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AUTOPHIX OM129 Pro OBD2 Scanner Full Check Engine Code Reader 12V Battery Test

AUTOPHIX OM129 Pro OBD2 Scanner Full Check Engine Code Reader 12V Battery Test

$132.80

AUTOPHIX OM129 Pro OBD2 Scanner Full Check Engine Code Reader 12V Battery Test

AUTOPHIX OM129 Pro 2 IN 1 OBD2 Scanner Code Reader Auto OBDII Diagnostic Tools 6/12V Car Battery Load Tester 100-2000 CCA Tool

AUTOPHIX, as one of the industry's leading manufacturers and suppliers of professional automotive diagnostic tools, equipment and accessories, has been deeply engaged in this field for over 20 years and continues to innovate in order to provide better products to our customers.

In the past year we found that 95% of products on the market only have basic OBD function or battery detection function, 80% of customers need both functions, but buying both products is a waste of money, so we decided to develop a great product that has both functions.

We chose to optimize on the basis of OM129 code reader, and finally, with the efforts of 20+ senior engineers, we launched this most cost-effective product - "OM129 Pro". This newest car code reader is NOT JUST an OBD2 scanner, BUT ALSO a professional car battery tester!!!

OM129 Pro Car Code Reader Powerful Features:

▪ 2 In 1 Most Comprehensive: Not only perform full OBDII functions, but also features 3 powerful battery test functions.
▪ Full OBD2 Modes Test: Check most emission-related car issues, including read code & erase code, I/M readiness, graphic live stream, freeze frame data, O2 sensor test, on-board monitor test, retrieve vehicle information, component test, turn off the CEL, help you pass the smog test.
▪ Patented 2 Hot Keys: To make emission readiness test more fastly and easily, we set a one-click readiness key; "i" Button can read more about the codes info, and show you the cause this fault codes occured and accurate repair advice.
▪ Professional Battery Test: Features with 3 types of battery test functions --- battery health test, cranking system test and charging system test, comprehensively judge the health status of the battery from the three test results
▪ Most Advanced Industrial Chip: Equipped with the most advanced industrail chip in 2022, so the code reader has super fast diagnostic speed. Meanwhile, it brings you 100% accurate testing result.
▪ Enhanced Data Stream: Shows all live vehicle sensors data in text & graph formats, so that you can view them more intuitively.
▪ Multilingual languages: Support 16 different languages, including English, French, German, Spanish, Dutch, etc.
▪ Wide Vehicle Covarage: Work on most vehicles sold in the USA with the model year of 1996 or newer, 2002 EU-Based and 2008 Asian-Based cars or newer.

Confused by the below situations?

What's wrong with the car?

4 seconds rapid dagnostic

Most accurate battery check

AUTOPHIX OM129 Pro, the Best Doctor for Your Car Battery

• Wide Battery Coverage: Works for all 6V and 12V lead acid batteries rated from 100 to 2000CCA, including Regular Flooded, AGM Flat Plate, AGM Spiral, GEL and EFB.
• Extensive Rating System Coverage: CCA, BCI, CA, MCA, JIS, DIN, IEC, EN, SAE, and GB.
• Broad Vehicle Application: Cars, SUVs, Pickup, ATV, Golf Carts, Motorcycles, etc.
• Battery Health Test Result: SOH (state of health), SOC (state of charge), CCA value, voltage, internal resistance, etc.
• Cranking/Starting System Test: predict if the battery will fail to crank/start a vehicle.
• Charging System Test: Helps to determine if the output voltage of the generator, the rectifier diode, and the charging current is normal.
• Convenient for Testing: Support for in-vehicle and out-of-vehicle testing.
• 100% Accurate Data: Provide you with accurate data(can reach 99.99%) and accurately analyze battery health to give concise advide in seconds(Good, Recharge, Replace).

2022 Newest OBD2 Scanner with Full OBDII Test Modes

• Read Codes/ Erase Codes: Locate which section of the emission control system has malfunctioned. erases the codes from the vehicle after certain repairs.
• I/M Readiness: Checks if the various emissions-related systems are ready for the Vehicle Inspection and Maintenance testing or if the repairs has been performed correctly.
• Data Stream: Displays the dynamic data of the data stream items in graphical way, Simpler and easier to understand.
• View Freeze Frame: Records the certain vehicle conditions when an emission-related fault occurs.
O2 Sensor Test: Monitors and tests operation of the O2 sensors to identify problems that can affect fuel efficiency and vehicle emissions.
On-Board Monitor Test: Retrieves test results for emission-related powertrain components and systems that are not continuously monitored.
EVAP System Test: Initiates a leak test for the vehicle’s EVAP system.
• DTC LOOKUP: Enables you to view the detailed definition of the retrieved DTC easily, you only need press one-click button “I”.
Vehicle Information: Retrieve vehicle’s Vehicle identification number, calibration ID, and calibration verification number.
• Data Record & Review: The OM129 Pro car code reader not only records the live data stream (PIDs), but also freeze data and trouble codes to helps you diagnose the root cause of engine failure.
• Print Data: If you are unable to determine the problem, you can print out the diagnostic data and send the data to your mechanic for help.

Read & Earse Fault Codes

Data Stream & EVAP system test

Battery Test Functions

BATTERY HEALTH TEST
GOOD BATTERY: The battery is in good condition.
GOOD-RECHARGE: The battery is in good condition but low current. Fully charge the battery and return it to service.
CHARGE & RETEST: Fully charge the battery and retest. Failure to fully charge the battery before testing may result in inaccurate results. If you still get CHARGE & RETEST message after you fully charge the battery, replace it.
REPLACE BATTERY: The battery is almost dead or the connection between the battery and battery cable is poor. Replace the battery and retest; or disconnect the battery cables and retest the battery using the out-of-vehicle test before replacing it.
BAD CELL-REPLACE: The battery may be damaged such as broken cell or short circuit. Replace the battery and retest.

Test & analyze your 12V Battery

Other Functions

TURN OFF MIL
The code readers & scan tools can find out the reason which causes the Check Engine Light on quickly and accurately, and help DIYers or mechanics locate the issue or even fix it. Just clear codes after certain repairs and the light will be turned off automatically.

DTC LOOKUP
OM129 Pro car battery tester has a built-in OBD-II DTC look-up library, just clicking "i" button directly and you will see the related definition of trouble codes and accurate repair advice, saving time for you to looking for the meaning of DTC on the internet.

VEHICLE INFORMATION
This scan tool can identify your vehicle and pull its information of VIN, CIN and CVN. These data will let you know where the vehicle is manufactured, help find out the auto part that fits, or track such things as previous owner(s), prior accidents / damages, registrations, insurance coverage etc.

Package include

  • We accept Credit cards、Debit card、Apple Pay、Google Pay etc.payment.
  • Please contact us if you need to use another method to pay.
  • Payment should be made within 4 days after bidding ends.
  • Otherwise an Unpaid Item case will be opened to you.
  • We are not responsible for buyers’ local taxes.
  • Please include your special requests in eBay note if there is any. 
  • We reserve the final right of selling
  • Order will be shipped within 1 business day after payment confirmed.
  • We have warehouse in USA,UK,HongKong,Australia,Russian,Germany and China warehouse.
  • From our US/UK/RU/DE/AU warehouse via USPS or UPS eCommerce shipping,Delivery time varies from 2 to 6 business days.
  • From our China warehouse via DHL or Fedex,Delivery time varies from 5-12 business days.
  • We will ship according to your payment address,Please make sure it is correct and include phone number for delivery.
  • If you do not receive your order in the estimated time, please contact us, we would do our best to serve you solve the problem.
  • Please include your special requests in eBay note if there is any.
  • We can not guarantee that you will be able to access every module or use every piece of cd/dvd software. Compatibility varies due to variations in the cars modlue or availabilty of year it released from original factory.
  • We don't take charge to complete clearance when parcel arrived at your Customs(Because we sold at a low price,good quality,limited profit only),but we will do all what we can to help you get your package.
  • Please do not hesitate to leave us your positive feedback if you are happy with your shopping. if you are just a little satisfied with your purchase, please do not leave us negative or neutral feedback before contacting us.
  • We are not responsible for Buyer's Local Taxs
  • 1.ANCEL specializes in automotive intelligent diagnostics, detection and analysis systems, and automotive-related products for mechanics, repair shops, and DIYers.
  • 2.Our independent brand is ANCEL (welcome to visit the official website to view)At the same time, we also represent other brands such asFOXWELL, LAUNCH, AUTOPHIX,OBDPROG ect
  • All products are 100% genuine, and we provide free return/exchange/refund services as well as technical support. If there are any after-sales or pre-sales messages that can be sent to us, we will promptly handle them and provide satisfactory solutions
  • If you are satisfied with our product or our service, please leave Positive Feedback 5-Stars ★★★★★
  • If you have any question,please feel free to  contact us first before you leave feedback , we will try our best to solve the problem
  • Business time: GMT8( 9:00 am-6:30 pm) monday to saturday
BrandAUTOPHIX
Manufacturer Part Number2 in 1 Full Check Engine Code Reader & Scan Tool
OBD InterfaceCAN,EOBD,OBDII,OBD
Connectivity16PIN
Supported SystemEngine, Battery
Vehicle TypePassenger Vehicle
FeaturesBacklit Display, Built-In Battery, Check Engine Light Shut Off, Erases Codes, Color Display, Freeze Frame Displays, Internet Updateable, LCD Display, Multi-Language Interface, User Friendly
AccessoriesAdapter Cable, User Guide
Warranty3 Year
Function 1Professional Battery Test
Function 2OBD2 Scanner
Function 3Full OBD2 Function
OBD2 Function 1DTC Lookup Library
OBD2 Function 2Show Live Data Stream, Identify The Vehicle Info
OBD2 Function 3EVAP System Test,V-I-N, CIN, CVN
OBD2 Function 4I/M Readiness Test
OBD2 Function 5Read & Clear the Trouble Codes
Battery Tester SupportsCars, Pickup, ATVs, SUVs, Golf Carts, Motorcycle, etc
OBDII Code ReaderIn the USA with the Model Year of 1996 or Newer
LanguagesBuilt-in 16 Languages
Screen2.8-inch TFT Color Screen
Car Battery Tester6V/12V
Lead-acid Batteries100-2000CCA
Cable2.5 Feet Long Cable
TypeOBD2 Scanner
Voltage12V
Set or Single ItemSet
Battery Test TypeAGM, Flooded, Gel, Lead-Acid, VRLA
PushAuction
  • Brand: AUTOPHIX
  • Manufacturer Part Number: 2 in 1 Full Check Engine Code Reader & Scan Tool
  • OBD Interface: CAN,EOBD,OBDII,OBD
  • Connectivity: 16PIN
  • Supported System: Engine, Battery
  • Vehicle Type: Passenger Vehicle
  • Features: Backlit Display, Built-In Battery, Check Engine Light Shut Off, Erases Codes, Color Display, Freeze Frame Displays, Internet Updateable, LCD Display, Multi-Language Interface, User Friendly
  • Accessories: Adapter Cable, User Guide
  • Warranty: 3 Year
  • Function 1: Professional Battery Test
  • Function 2: OBD2 Scanner
  • Function 3: Full OBD2 Function
  • OBD2 Function 1: DTC Lookup Library
  • OBD2 Function 2: Show Live Data Stream, Identify The Vehicle Info
  • OBD2 Function 3: EVAP System Test,V-I-N, CIN, CVN
  • OBD2 Function 4: I/M Readiness Test
  • OBD2 Function 5: Read & Clear the Trouble Codes
  • Battery Tester Supports: Cars, Pickup, ATVs, SUVs, Golf Carts, Motorcycle, etc
  • OBDII Code Reader: In the USA with the Model Year of 1996 or Newer
  • Languages: Built-in 16 Languages
  • Screen: 2.8-inch TFT Color Screen
  • Car Battery Tester: 6V/12V
  • Lead-acid Batteries: 100-2000CCA
  • Cable: 2.5 Feet Long Cable
  • Type: OBD2 Scanner
  • Voltage: 12V
  • Set or Single Item: Set
  • Battery Test Type: AGM, Flooded, Gel, Lead-Acid, VRLA
  • UPC: Does not apply

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–15 business days $14.50 for the first item, $4.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.

  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)

  • Intimate or sanitary goods

  • Hazardous materials or flammable liquids/gases

  • Gift cards

  • Downloadable software

  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use

  • Opened CDs, DVDs, software, or vinyl records

  • Items not in their original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery


How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.

  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.

  • An additional 3–10 business days for your bank to post the refund to your account.


Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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Disclaimer: Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. Products are not intended to diagnose, treat, cure or prevent any disease.