Back on Track Nella Allround Dog Coat 40 cm Black
Back on Track Nella Allround Dog Coat 40 cm Black
Back on Track Nella Allround Dog Coat 40 cm Black
- INNOVATIVE DESIGN FOR MOVEMENT - Nella introduces a revolutionary design that maximizes front leg movement, making it perfect for dogs who love to explore. Specially designed for low tail dogs, this coat provides more tail coverage to provide extra warmth and protection from the elements
- Advanced Iontex Lining - Equipped with Iontex, a Welltex technology, this coat's soft and lightweight inner lining stimulates blood circulation and helps maintain optimal muscle temperature and flexibility in all weather conditions. This advanced lining provides significant relief from discomfort. Despite its softness and flexibility, Iontex fabric is incredibly durable and retains its therapeutic properties even after repeated washing
- CUSTOM MADE FOR LOW TAIL DOGS - Designed for low tail dogs. This coat goes beyond traditional designs by covering more of the tail and providing extra warmth and protection. The dog coat features a snug, adjustable fit around the chest, quick button closure on the chest shield, a buckle on the back, and Velcro sides for a secure fit that won't twist
- Breathable and durable material for comfort – the soft, elastic outer fabric repels water and wind (hydrostatic head: 3000 mm) to keep your dog dry and comfortable during outdoor adventures. With a breathability of 3000 g/m²/d, the Nella coat for active dogs promotes air circulation, prevents overheating and ensures comfort throughout the wear
- Enhanced Visibility & Safety - Reflective details and a hidden reflective pattern on the coat ensure that your dog is visible from all angles, providing extra safety during night walks. This high performance coat for active and athletic dogs features convenient openings in the back for easy attachment of a leash or harness to accommodate your dog's running gear
| Brand: | Back on Track |
|---|---|
| Size: | 40 cm |
| Color: | black |
| Manufacturer: | Back on Track |
| Part Number: | QL1TGWR |
| Material Type: | Polyester |
| Isin: | IIHMUHRZZNI5 |
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Fast Shipping
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Nella has a design that provides excellent freedom of movement for the front legs. This model is suitable for dogs with a deep rod, as it covers a large part to keep the rod optimally warm. This can prevent or help relieve problems such as water rods, cold weather and after water work. The coat is easy to put on and adjust with a buckle on the back. Velcro straps on the sides ensure it stays in place without twisting. The coat has a water and wind resistant finish and a comfortably shaped collar with a drawstring to keep rain and snow out. The inside has an Iontex infused lining to stimulate blood circulation. This can help the dog maintain an optimal temperature and keep the muscles flexible in any weather. This makes Nella the perfect coat for everyday adventures! Thanks to smart openings, the lead can be attached to a collar or to a chest harness of your dog. The coat is visible from all angles with reflective piping and logo. Available in 2 colours: black and grey. The grey coat has an inconspicuous but reflective pattern when exposed to light.
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $3.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $4.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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