G R O U N D E D COFFEE SCRUB Grounded Vitamin C Eye Serum - 10ml, Under Eye Treatment with Collagen, Biotin & Hyaluronic Acid | Instant Targeting of Dark Circles, Wrinkles, Fine Lines & Signs of Aging | Pure Natural Perfume Free
G R O U N D E D COFFEE SCRUB Grounded Vitamin C Eye Serum - 10ml, Under Eye Treatment with Collagen, Biotin & Hyaluronic Acid | Instant Targeting of Dark Circles, Wrinkles, Fine Lines & Signs of Aging | Pure Natural Perfume Free
G R O U N D E D COFFEE SCRUB Grounded Vitamin C Eye Serum - 10ml, Under Eye Treatment with Collagen, Biotin & Hyaluronic Acid | Instant Targeting of Dark Circles, Wrinkles, Fine Lines & Signs of Aging | Pure Natural Perfume Free
- REFRESHED IN ONE USE: Firming, smoothing, de-puffing & hydrating this lightweight super eye serum refreshes & fortifies fragile skin. Its lightweight texture is absorbed around the skin leaving a cooling & refreshed feeling
- OUR BENEFITS: Targets & prevents wrinkles. Our anti-ageing formula de-puffs under eye bags, strengthens & firms fragile under eye skin. It visibly reduces dark circles, encourages cell turnover, moisturises skin and plumps out wrinkles
- SUPER ANTI AGEING COCKTAIL: Biotin collagen stimulates skin-plumping. The hyaluronic acid plumps out crow's feet, creases & reduce dark circles/ eye bags. Whilst the vitamin c encourages skin to protect itself
- TRUSTED SUPPLIER: At Grounded, our products are all made in Essex in UK. All our products are made vegan our are 100% animal cruelty free. Perfectly made, in the finest way for the best organic skincare routine.
- ABOUT GROUNDED: We're Grounded Body – The UK's leading beauty company who specialise in creating beautiful body care products for those who love to take care of their skin. Find everything from body scrubs to serums made with gorgeously down to earth ingredients. Take care of your body the Grounded Way
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Product descriptionFirming, smoothing, de-puffing and hydrating this lightweight Super Eye Serum refreshes and fortifies the fabric of fragile skin. Its lightweight texture is Instantly absorbed around the skin leaving a cooling and refreshed feeling. Biotin and Collagen stimulate the synthesis of collagen and skin-plumping hyaluronic acid – to plump out crow's feet, creases and reduce dark circles and eye bags. A cocktail of eye care ingredients work in harmony to counteract puffiness, while the brightening Vitamin C encourages skin to protect itself. Targets and prevents wrinkles Anti-ageing formula De-puffs under eye bags Strengthens and firms fragile under eye skin Visibly Reduces Dark Circles Encourages Cell turnover Moisturises skin and plumps out wrinkles Leaves you looking radiant and fresh. PRO TIP Use your ring finger to rub in the serum as this finger uses the least pressure making sure not to stretch or pull the skin around the eye.IngredientsAQUA (Water), SODIUM HYLURONATE (Hyaluronic Acid), COLLAGEN, ELASTIN, L-ascorbic acid, BIOTIN, Citrus Aurantium Dulcis (Orange) Peel Oil (Sweet Orange Oil)DirectionsAfter cleansing your face, use the syringe to apply the serum around the eye area. Then gently pat around the eyes. Use morning and evening with clean fingers. Wash hands after use. The handy syringe pumps out just the right amount per time and keeps the product fresh and hygienic.Safety WarningPatch testing is advised 24 hours before use to ensure no adverse reactions to the ingredients. Do not get the product into the eye, if this occurs wash the eye thoroughly with clean water or an eye bath. If irritation persists seek medical help. Use a sunscreen and limit sun exposure while using the week after. Keep out of reach of children. This formula should not be used on peeling or compromised skin. For topical application only.
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $2.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–15 business days | $14.50 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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