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Kono Covers Ford Edge 5 Layer Waterproof Car Cover 2007 2008 2009 2010 2011 2012

Brand: Kono Covers




100% DEFECT FREE and
FITMENT GUARANTEE

All car covers are guaranteed to fit and be free of defects,
or we will fix the issues at no cost to the customer.














Protection from - Sun, Bird Droppings, Tree Sap, Snow & Ice, Industrial Pollutants, Airborne Dust, Dirt, and UV Light.   Luxurious "Hand" - The weave gives the cover more durability and dimensional stability with a luxurious hand or "feel".
100% Breathable - The fabric allows heat, moisture, and condensation to evaporate.   Easy to Use - The fabric weight is "just right" for everyday use making it easy handle on a day-to-day basis.
No UV Stabilizers - Only 100% non-hazardous and eco-friendly coatings are used.   Effective Theft Deterrent - With increased exposure time, few thieves will want to spend the extra time to remove the cover.
Soft & Non-Abrasive - Will not scratch your paint or clear-coat.   FREE Storage Pouch and Antenna Patch - Includes a FREE same material drawstring pouch for compact storage. FREE antenna patch is available upon request.
Moisture, Mold & UV Resistant - Polypropylene fibers are naturally moisture resistant and treated for extra UV protection.   Strong - Using double 150 denier yarns in both the machine and cross direction (2/150's MD & CD) helps provide higher strength and better water resistance than using single 300 denier yarns.
Dust and Pollution Barriers - The cover acts as a filtration barrier against airborne dust and common garage pollutants.  
Superior Shape Retention - Fabrics are resistant to sagging because the fibers are designed to have minimal stretch and will retain its original form throughout its life.        
             












Waterproof Car Cover Seams - YouTube

Video will open in a new window

[isdntekvideo]


100% Waterproof... INCLUDING THE SEAMS

We use 2 seam technologies (see below), allowing our covers to be durable and 100% waterproof....including at the seams. Other sellers won't show videos of their products in action because they are only waterproof at the center of the cover and not at the seams. Seams are the most common water penetration points on all car covers because a seam occurs anytime two materials are joined together. If a cover is not waterproof at the seams, then the cover is not 100% waterproof because seams run all over the top and sides of all car covers sold on the market today.

(View comparison chart above to see if your model includes this feature.)

Defect Free/Fitment Guarantee and Long Term Tested

All car covers are guaranteed to fit and be free of defects, or we will fix the issues at no cost to the customer. We are located in Houston, Texas, where we also continuously long term test all of our covers under the 100+ degree heat and rain.


4 Scratch Free Grommet Holes = More Protection
Against Wind

Our covers come with 4 grommet tie down holes located at the front, rear, left, and right sides as well as elastic on the front and rear to provide more protection against wind gusts. All other car covers offer 2 grommets on the left and right sides only, which allow the front and rear to blow upwards leaving your vehicle unprotected. All grommets on the market are made of a hard plastic material that rubs against a vehicle's paint. Our grommets are lined with a soft material on the inside to prevent the grommet from ever touching your vehicle's paint. Some car covers use underbody straps to lock down car covers to vehicles. When straps are locked down tight against a vehicles paint, it can scratch the car when wind blows because the straps are made of a rigid nylon material that is rubbing against your front and rear fenders. Even if you cut off and remove the straps, the base of the straps cannot be cutoff and can scratch your paint.

(View comparison chart above to see if your model includes this feature.)

Newest Manufacturing Technology/Eco
Conservation Friendly

We use state of the art machines to cut our covers with the least amount of "connected" material pieces possible, resulting in a stronger and more durable car cover. Out dated machinery can result in "connecting" over 15 pieces of material that can result in a weaker cover with more potential for elements to penetrate the cover.

Fade Resistant Solution Dyed Eco-Friendly Fabrics. Also called "dope-dyeing" the high-performance polyamide fibers require no dyeing after weaving, saving water and energy consumption and slashing waste water, a byproduct of traditional surface dye processing. The color is added to the polymer before it is extruded into yarn form for maximum fade resistance. Each fiber is a solid color, NOT surfaced dyed. Using solution-dyed fibers can save as much as 1,000 gallons of water for every 1,000 yards of fabric produced. Only 100% non-hazardous and eco-friendly UV coatings are used.


1 Seam Technology Tears Over Time

Combination of 2 Seam Technologies

The weakest points on all car covers are at the seams: where two pieces of material are joined together. All car covers have seams because they are made of multiple pieces of material. Most other covers will only feature a single seam technology to save costs due to double the amount of labor needed to apply two seam technologies to a single cover. Our covers combine two seam technologies to maximize durability and protection.

1st Double Stitched Seam for Strength - A base layer of double stitched seams are used, allowing the cover to flex and move as it is stressed. This prevents the seams from splitting over time when blowing in the wind and from the daily pulling required to apply and remove the cover. A hot welded seam by itself becomes rigid and cracks over time.

2nd Hot Welded Seam for Waterproofing - A hot welded seam is placed over the stitched seam, fully sealing the seams shut from all water, acid rain, tree sap, and bird droppings making the cover 100% waterproof and flexible at the same time.

(View comparison chart above to see if your model will include this feature.)


Porsche Owner Approved

One of our largest customer bases are Porsche owners that are very meticulous with the long term storage requirements of their vehicles. We have many repeat Porsche customers via word of mouth in the Porsche Club of America.

Lifetime Warranty

We are dedicated to providing support for our products with a lifetime warranty on all of our covers. The warranty protects against any defects workmanship and does not protect against normal wear and tear, modification, or improper use of an indoor cover outdoors. Warranty protection is handled directly by us and not through a 3rd party drop shipper.









What is your return policy?
We are very easy to work with and offer a refund at any time. You can return the car cover 1 year from now if you don't like it as long as the cover is in new condition. It is okay to try a car cover on a clean vehicle and return it for a full refund if you don't like it. No pre-approval or RMA# is needed, and we have no restocking fees.

How difficult is installation on my vehicle?
Installation takes less than a few minutes. The car cover will come with an installation manual and instructions on how to care for the cover. We also provide FREE tech support if any issues arise.

Can an underbody strap or drawstring scratch my paint?
Yes. Some brands use underbody straps or drawstrings to lock down car covers to vehicles. These are not recommended to secure any car cover. Straps and drawstrings touch the lower fenders of the vehicle and can haze the paint's clear coat overtime as the cover blows in the wind. Most straps are made of a rigid nylon material that even if cut off and removed, the bases cannot be cutoff and can wear on your paint. We use grommets lined with the same inside lining material as the car cover that sits between the grommet and the vehicle's paint. The grommets never touch the vehicle's paint.

Will this cover fit my vehicle listed in the auction title?
Yes. Our car cover is designed with specific sizes in mind and is not categorized as a fully custom cover. A fully custom cover is a cover that will come from the vehicle manufacturer and will show every curve, countour, and bend of the vehicle. We have many years experience with fitment and have sold thousands of car covers to customers with your same vehicle. We always welcome customers to e-mail us if they have any fitment questions.

Can I pay by credit or debit card?
Yes, you can pay by credit card or debit card via Paypal. We are Paypal verified for 100% secure payments. Paypal accepts all major credit cards and debit cards. Additionally, signing up for Paypal is 100% free and takes less than a few minutes to sign up for.

I can't find a cover for a different vehicle model that I have. Do you have other vehicle models in stock?
Yes, we have thousands of vehicle models in stock in our Houston, Texas warehouses that are available on eBay. For more selections please visit our eBay store.









We accept the following payment methods:
- Paypal
- Credit Card

We are Paypal verified for 100% secure payments. Paypal allows you to send payments with Visa, MasterCard, Discover, American Express, bank account or Paypal balance. Paypal is our recommended payment method because it shortens the time required to wait for and process your payment. Additionally, we will receive all of your shipping information automatically when we receive your payment. If you do not have a Paypal account, please visit Paypal for more details. Signing up for Paypal is 100% free and takes less than a few minutes to sign up for.











***Most items ship out the same business day as your payment receipt. In order to ship all items out as quickly as possible, no address, quantity, item, or cancellation changes are permitted once your order has been placed. All items will only be shipped to the original ship to address provided with your payment. No exceptions, so please make sure that your order is 100% accurate prior to ordering. We can however, assist you with an exchange or return at any time after you receive your item(s). Thank you for your assistance in allowing us to ship your item(s) out as fast as possible!!

USA:

All USA shipments are shipped via UPS or FedEx with free insurance and tracking. After your item has shipped out, we will provide you with a tracking number that can be monitored at UPS.com or Fedex.com.

Please note that WE DO NOT SHIP TO PO BOXES or APO BOXES because UPS and FEDEX do not provide service to PO or APO boxes. We can ship to a PO or APO box with an additional shipping charge because we would have to ship those items using USPS Priority Mail.

Occasionally ebay's checkout system will not charge for AK, PR, HI, VI, and GU shipments. However, these locations will have an additional shipping charge that we may contact the customer for if ebay did not charge for the additional shipping.

International:

- USPS Priority Mail

All international shipments are shipped via USPS Priority Mail. After your item has shipped out, we will provide you with a tracking number that can be monitored at Usps.com.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.










Contact Us:
Full time customer service is available Monday - Friday 8 am to 5 pm CST. Feel free to contact us with any questions or concerns by sending us an eBay message through "Ask a Question" in the bottom left corner of this page or "Purchase History” if you already purchased an item. If you have any issues with your order, please contact us before leaving feedback and we will try our very best to make your purchase a positive one.

Return Policy:
We are very easy to work with on returns. You can return the car cover 1 year from now if you don't like it as long as the cover is in new condition. It is okay to try the cover on a clean vehicle and return it for a full refund if you don't like it. No pre-approval or RMA# is needed, and we have no restocking fees.

Customer Satisfaction:
Our goal is to ensure that all of our customers have an enjoyable purchasing experience with us, so if you have any problems with your item please do not hesitate to contact us to let us fix the problem and complete the transaction amicably. Thanks so much for your business, we really do appreciate it, and we look forward to serving you again soon!!

Feedback:
You would think that a 4 star rating would be a good rating. However, according to eBay's measurement standards, anything less than a 5 star rating in all categories is considered a bad feedback score. If you have any issues with your order, please contact us before leaving feedback and we will try our very best to make your purchase a positive one.



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Brand: Kono Covers
Isin: IGQRXCRXHMMR

$268.02

  • Free shipping in US
  • Arrives:

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Kono Covers Ford Edge 5 Layer Waterproof Car Cover 2007 2008 2009 2010 2011 2012

Kono Covers Ford Edge 5 Layer Waterproof Car Cover 2007 2008 2009 2010 2011 2012

$268.02





100% DEFECT FREE and
FITMENT GUARANTEE

All car covers are guaranteed to fit and be free of defects,
or we will fix the issues at no cost to the customer.














Protection from - Sun, Bird Droppings, Tree Sap, Snow & Ice, Industrial Pollutants, Airborne Dust, Dirt, and UV Light.   Luxurious "Hand" - The weave gives the cover more durability and dimensional stability with a luxurious hand or "feel".
100% Breathable - The fabric allows heat, moisture, and condensation to evaporate.   Easy to Use - The fabric weight is "just right" for everyday use making it easy handle on a day-to-day basis.
No UV Stabilizers - Only 100% non-hazardous and eco-friendly coatings are used.   Effective Theft Deterrent - With increased exposure time, few thieves will want to spend the extra time to remove the cover.
Soft & Non-Abrasive - Will not scratch your paint or clear-coat.   FREE Storage Pouch and Antenna Patch - Includes a FREE same material drawstring pouch for compact storage. FREE antenna patch is available upon request.
Moisture, Mold & UV Resistant - Polypropylene fibers are naturally moisture resistant and treated for extra UV protection.   Strong - Using double 150 denier yarns in both the machine and cross direction (2/150's MD & CD) helps provide higher strength and better water resistance than using single 300 denier yarns.
Dust and Pollution Barriers - The cover acts as a filtration barrier against airborne dust and common garage pollutants.  
Superior Shape Retention - Fabrics are resistant to sagging because the fibers are designed to have minimal stretch and will retain its original form throughout its life.        
             












Waterproof Car Cover Seams - YouTube

Video will open in a new window

[isdntekvideo]


100% Waterproof... INCLUDING THE SEAMS

We use 2 seam technologies (see below), allowing our covers to be durable and 100% waterproof....including at the seams. Other sellers won't show videos of their products in action because they are only waterproof at the center of the cover and not at the seams. Seams are the most common water penetration points on all car covers because a seam occurs anytime two materials are joined together. If a cover is not waterproof at the seams, then the cover is not 100% waterproof because seams run all over the top and sides of all car covers sold on the market today.

(View comparison chart above to see if your model includes this feature.)

Defect Free/Fitment Guarantee and Long Term Tested

All car covers are guaranteed to fit and be free of defects, or we will fix the issues at no cost to the customer. We are located in Houston, Texas, where we also continuously long term test all of our covers under the 100+ degree heat and rain.


4 Scratch Free Grommet Holes = More Protection
Against Wind

Our covers come with 4 grommet tie down holes located at the front, rear, left, and right sides as well as elastic on the front and rear to provide more protection against wind gusts. All other car covers offer 2 grommets on the left and right sides only, which allow the front and rear to blow upwards leaving your vehicle unprotected. All grommets on the market are made of a hard plastic material that rubs against a vehicle's paint. Our grommets are lined with a soft material on the inside to prevent the grommet from ever touching your vehicle's paint. Some car covers use underbody straps to lock down car covers to vehicles. When straps are locked down tight against a vehicles paint, it can scratch the car when wind blows because the straps are made of a rigid nylon material that is rubbing against your front and rear fenders. Even if you cut off and remove the straps, the base of the straps cannot be cutoff and can scratch your paint.

(View comparison chart above to see if your model includes this feature.)

Newest Manufacturing Technology/Eco
Conservation Friendly

We use state of the art machines to cut our covers with the least amount of "connected" material pieces possible, resulting in a stronger and more durable car cover. Out dated machinery can result in "connecting" over 15 pieces of material that can result in a weaker cover with more potential for elements to penetrate the cover.

Fade Resistant Solution Dyed Eco-Friendly Fabrics. Also called "dope-dyeing" the high-performance polyamide fibers require no dyeing after weaving, saving water and energy consumption and slashing waste water, a byproduct of traditional surface dye processing. The color is added to the polymer before it is extruded into yarn form for maximum fade resistance. Each fiber is a solid color, NOT surfaced dyed. Using solution-dyed fibers can save as much as 1,000 gallons of water for every 1,000 yards of fabric produced. Only 100% non-hazardous and eco-friendly UV coatings are used.


1 Seam Technology Tears Over Time

Combination of 2 Seam Technologies

The weakest points on all car covers are at the seams: where two pieces of material are joined together. All car covers have seams because they are made of multiple pieces of material. Most other covers will only feature a single seam technology to save costs due to double the amount of labor needed to apply two seam technologies to a single cover. Our covers combine two seam technologies to maximize durability and protection.

1st Double Stitched Seam for Strength - A base layer of double stitched seams are used, allowing the cover to flex and move as it is stressed. This prevents the seams from splitting over time when blowing in the wind and from the daily pulling required to apply and remove the cover. A hot welded seam by itself becomes rigid and cracks over time.

2nd Hot Welded Seam for Waterproofing - A hot welded seam is placed over the stitched seam, fully sealing the seams shut from all water, acid rain, tree sap, and bird droppings making the cover 100% waterproof and flexible at the same time.

(View comparison chart above to see if your model will include this feature.)


Porsche Owner Approved

One of our largest customer bases are Porsche owners that are very meticulous with the long term storage requirements of their vehicles. We have many repeat Porsche customers via word of mouth in the Porsche Club of America.

Lifetime Warranty

We are dedicated to providing support for our products with a lifetime warranty on all of our covers. The warranty protects against any defects workmanship and does not protect against normal wear and tear, modification, or improper use of an indoor cover outdoors. Warranty protection is handled directly by us and not through a 3rd party drop shipper.









What is your return policy?
We are very easy to work with and offer a refund at any time. You can return the car cover 1 year from now if you don't like it as long as the cover is in new condition. It is okay to try a car cover on a clean vehicle and return it for a full refund if you don't like it. No pre-approval or RMA# is needed, and we have no restocking fees.

How difficult is installation on my vehicle?
Installation takes less than a few minutes. The car cover will come with an installation manual and instructions on how to care for the cover. We also provide FREE tech support if any issues arise.

Can an underbody strap or drawstring scratch my paint?
Yes. Some brands use underbody straps or drawstrings to lock down car covers to vehicles. These are not recommended to secure any car cover. Straps and drawstrings touch the lower fenders of the vehicle and can haze the paint's clear coat overtime as the cover blows in the wind. Most straps are made of a rigid nylon material that even if cut off and removed, the bases cannot be cutoff and can wear on your paint. We use grommets lined with the same inside lining material as the car cover that sits between the grommet and the vehicle's paint. The grommets never touch the vehicle's paint.

Will this cover fit my vehicle listed in the auction title?
Yes. Our car cover is designed with specific sizes in mind and is not categorized as a fully custom cover. A fully custom cover is a cover that will come from the vehicle manufacturer and will show every curve, countour, and bend of the vehicle. We have many years experience with fitment and have sold thousands of car covers to customers with your same vehicle. We always welcome customers to e-mail us if they have any fitment questions.

Can I pay by credit or debit card?
Yes, you can pay by credit card or debit card via Paypal. We are Paypal verified for 100% secure payments. Paypal accepts all major credit cards and debit cards. Additionally, signing up for Paypal is 100% free and takes less than a few minutes to sign up for.

I can't find a cover for a different vehicle model that I have. Do you have other vehicle models in stock?
Yes, we have thousands of vehicle models in stock in our Houston, Texas warehouses that are available on eBay. For more selections please visit our eBay store.









We accept the following payment methods:
- Paypal
- Credit Card

We are Paypal verified for 100% secure payments. Paypal allows you to send payments with Visa, MasterCard, Discover, American Express, bank account or Paypal balance. Paypal is our recommended payment method because it shortens the time required to wait for and process your payment. Additionally, we will receive all of your shipping information automatically when we receive your payment. If you do not have a Paypal account, please visit Paypal for more details. Signing up for Paypal is 100% free and takes less than a few minutes to sign up for.











***Most items ship out the same business day as your payment receipt. In order to ship all items out as quickly as possible, no address, quantity, item, or cancellation changes are permitted once your order has been placed. All items will only be shipped to the original ship to address provided with your payment. No exceptions, so please make sure that your order is 100% accurate prior to ordering. We can however, assist you with an exchange or return at any time after you receive your item(s). Thank you for your assistance in allowing us to ship your item(s) out as fast as possible!!

USA:

All USA shipments are shipped via UPS or FedEx with free insurance and tracking. After your item has shipped out, we will provide you with a tracking number that can be monitored at UPS.com or Fedex.com.

Please note that WE DO NOT SHIP TO PO BOXES or APO BOXES because UPS and FEDEX do not provide service to PO or APO boxes. We can ship to a PO or APO box with an additional shipping charge because we would have to ship those items using USPS Priority Mail.

Occasionally ebay's checkout system will not charge for AK, PR, HI, VI, and GU shipments. However, these locations will have an additional shipping charge that we may contact the customer for if ebay did not charge for the additional shipping.

International:

- USPS Priority Mail

All international shipments are shipped via USPS Priority Mail. After your item has shipped out, we will provide you with a tracking number that can be monitored at Usps.com.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.










Contact Us:
Full time customer service is available Monday - Friday 8 am to 5 pm CST. Feel free to contact us with any questions or concerns by sending us an eBay message through "Ask a Question" in the bottom left corner of this page or "Purchase History” if you already purchased an item. If you have any issues with your order, please contact us before leaving feedback and we will try our very best to make your purchase a positive one.

Return Policy:
We are very easy to work with on returns. You can return the car cover 1 year from now if you don't like it as long as the cover is in new condition. It is okay to try the cover on a clean vehicle and return it for a full refund if you don't like it. No pre-approval or RMA# is needed, and we have no restocking fees.

Customer Satisfaction:
Our goal is to ensure that all of our customers have an enjoyable purchasing experience with us, so if you have any problems with your item please do not hesitate to contact us to let us fix the problem and complete the transaction amicably. Thanks so much for your business, we really do appreciate it, and we look forward to serving you again soon!!

Feedback:
You would think that a 4 star rating would be a good rating. However, according to eBay's measurement standards, anything less than a 5 star rating in all categories is considered a bad feedback score. If you have any issues with your order, please contact us before leaving feedback and we will try our very best to make your purchase a positive one.



Powered by eBay Turbo Lister
The free listing tool. List your items fast and easy and manage your active items.
  • Manufacturer Part Number: Does Not Apply
  • Brand: Kono Covers
  • UPC: Does Not Apply
  • Fitment SKU: K91138108
  • Placement on Vehicle: Left, Right, Front, Rear
  • Type: Full Coverage Cover
  • Fit: Custom Fit
  • Material: Polypropylene
  • Color: Gray
  • Layers: Multi-Layer
  • Mounting Hardware Included: Yes
  • Fitment Type: Performance/Custom
  • Manufacturer Warranty: Lifetime
  • Features: Breathable; Indoor; Non-Abrasive Lining; Outdoor; Waterproof

 

Processing Time

  • We process and ship orders Monday through Friday, excluding holidays.
  • Most orders are processed within 1–3 business days, depending on product availability.
  • Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.

Shipping Coverage

We currently ship to addresses within the United States only.

Products may ship from:

  • Our U.S. warehouses, or
  • Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).

Each product page clearly displays the “Ships From” location before checkout.


Shipping Methods & Estimated Delivery

 

Shipping Method Estimated Delivery Cost
Free Shipping (US) 5–10 business days Free, available on eligible items
Standard Shipping (US to US by Item) 5–10 business days $6.50 for the first item, $3.00 each additional
Standard Shipping (From US Warehouse by Weight) 3–7 business days Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb.
Extended Delivery (Ships from Overseas Warehouse) 10–15 business days $14.50 for the first item, $4.00 each additional

Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.

Free Shipping

We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout. 


Carriers

We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.


Import Duties & Taxes

All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.


Tracking & Notifications

Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.

You can track your shipment anytime using the Track Your Order page on our website.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.

Contact: support@ibspot.com


Item Not Received

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check with your local USPS or UPS office.
  2. Confirm that the shipping address provided was correct.
  3. If the issue remains unresolved, contact support@ibspot.com for assistance.

Damaged or Lost Parcels

If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.


Customer Support

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

Email: support@ibspot.com

We’re always happy to help.

Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.


Order Cancellation Policy

Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.

How to Request a Cancellation

You can contact us through:

Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.


Return Policy

We accept returns for most items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.

  • A tracking number must be provided to confirm the return shipment.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (for example, food, flowers, newspapers, magazines)

  • Intimate or sanitary goods

  • Hazardous materials or flammable liquids/gases

  • Gift cards

  • Downloadable software

  • Some health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in specific situations, such as:

  • Books with obvious signs of use

  • Opened CDs, DVDs, software, or vinyl records

  • Items not in their original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery


How to Return an Item

To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.


Shipping Cost for Returns

Please contact us before returning any item.
We will provide a free return shipping label.

If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.


Refund Processing

Once your return is received and inspected:

  • In-store returns are refunded to the original form of payment or issued as a gift card.

  • Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.

Please allow:

  • 5–7 business days for the return to reach our Returns Center.

  • An additional 3–10 business days for your bank to post the refund to your account.


Damages, Issues & Claims

Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.

Product Claims

Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.


Exchanges

We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.


Return Address

IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States


Customer Support

Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.

Email: support@ibspot.com
Contact Form: Contact Us page

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