Relief Expert Large Ice Pack for Leg, Knee, Hip, Reusable Gel Cold Pack Wrap for Musclar Fatigue, Soothing Cold Compress for Improving Muscle Recovery After Exercise with 3 Straps
Relief Expert Large Ice Pack for Leg, Knee, Hip, Reusable Gel Cold Pack Wrap for Musclar Fatigue, Soothing Cold Compress for Improving Muscle Recovery After Exercise with 3 Straps
Relief Expert Large Ice Pack for Leg, Knee, Hip, Reusable Gel Cold Pack Wrap for Musclar Fatigue, Soothing Cold Compress for Improving Muscle Recovery After Exercise with 3 Straps
- Innovative Dual-fabric Design - Relief Expert large leg ice pack creatively adopts dual-fabric. One side is soft plush fabric that is available to use straight to skin, stays cold without condensation and avoids frostbite. Then turn to the nylon side if soft plush side isn't cold enough.
- Hands-Free & Portable to Use - The three long elastic straps (Length:25.59” to 32.2”) are easy to secure and ensure the ice pack is secured around the knee for hands-free application and fullrange of movement. Convenient to use anywhere.
- Long-lasting Coldness - The large injuries reusable ice pack for leg, knee and thigh is filled with 30% more freezable gel, with lower freezing point(-13℉) enables the large ice pack to freeze more than 4 hours instead of getting hard easily.
- Prevent Gel Leakage - Relief Expert ice pack wrap for leg adopts dual-seam technology, decent seaming pretect the ice pack from leakage and breakage. Excellent quality and durable of gel ice pack enables reuse frequently.
- Always Ready to Use - When chill the cold pack in freezer, place the reusable ice pack in the durable bag we provided can protect the pack from stain and odor in freezer, or portable to take away for outside activities.
| Brand: | Relief Expert |
|---|---|
| Size: | 1 Piece Set |
| Color: | Blue |
| Manufacturer: | Relief Expert |
| Part Number: | VJ1Z8HC |
| Material Type: | Plush |
| Product Dimensions: | 2.83 x 8.35 x 9.57 inches; 3.62 pounds |
| Isin: | I1VH06SEGTNL |
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Relief Expert is committed to manufacture heat and cold therapy products to help you relieve muscle pain and soothe fatigue in natural way. With the upgraded design style, the Relief Expert gel cold pack come in a variety of shapes and sizes to contour to your body.
Benefit:
The soft plush side avoids cold condensation water.
The soft plush side penetrates mild cold, use directly on skin, don’t need to use a towel as protection to avoid cold injury.
Two kinds of fabric varies the levels of coldness.
Start on the plush side then flip over to use the silky nylon side, penetrating intense cold to targeted areas if you feel the plush side isn't quite cold enough.
The stinky-straps are easy to secure the ice pack on leg, also helpful for snugly contouring.
The ice pack is dual-seam, prevents gel leakage.
Enjoy cold therapy when you walk, watch TV or sleep.
Packaged in the durable plastic bag we provided nicely for storage.
Cold compress can reduce muscle swelling and alleviate sprained muscle.
Directions:
Cold Compress-
Place the ice pack in the plastic bag we provided and chill it in freezer for 4 hours. Enjoy cold compress for periods of up to 20 minutes every 2 to 4 hours.
Product Description:
Package Include:
1* gel ice pack for thigh;
1* manual;
1* storage bag;
Cover: soft plush lining & nylon;
Filling: 100% gel;
Processing Time
- We process and ship orders Monday through Friday, excluding holidays.
- Most orders are processed within 1–3 business days, depending on product availability.
- Processing time does not include delivery time, which varies based on your location and the product’s shipping origin.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from:
- Our U.S. warehouses, or
- Our international fulfillment centers (including Korea, Japan, China, Australia, Mexico, Canada, the United Kingdom, and the EU).
Each product page clearly displays the “Ships From” location before checkout.
Shipping Methods & Estimated Delivery
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping (US) | 5–10 business days | Free, available on eligible items |
| Standard Shipping (US to US by Item) | 5–10 business days | $6.50 for the first item, $2.00 each additional |
| Standard Shipping (From US Warehouse by Weight) | 3–7 business days | Starts at $6.50, increasing by $2 for every additional 4 oz (0.25 lb) up to 1 lb, then by $4 for each additional pound beyond 1 lb. |
| Extended Delivery (Ships from Overseas Warehouse) | 10–20 business days | $14.50 for the first item, $2.00 each additional |
Shipping costs vary by product weight, quantity and origin. Exact rates and delivery estimates are displayed on each product page and confirmed during checkout.
Free Shipping
We offer free standard shipping on select products or during promotional periods. Availability of free shipping will be displayed on the product page and at checkout.
Carriers
We primarily use USPS and UPS for U.S. deliveries. Items shipped from international warehouses may be handled by partner carriers depending on the country of origin.
Import Duties & Taxes
All import duties and taxes for goods imported into the United States are included in the product price. There are no hidden fees or additional charges at checkout.
Tracking & Notifications
Every order is fully trackable. You will receive a tracking number via email once your order ships. If your order ships in multiple packages, each package will have its own tracking number. If you don’t receive a shipping confirmation immediately, your order is still being processed and will arrive within the estimated timeframe shown at checkout.
You can track your shipment anytime using the Track Your Order page on our website.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they ship. Once shipped, cancellations are not possible, but you may request a return after the item is delivered.
Contact: support@ibspot.com
Item Not Received
If your tracking number shows “Delivered” but you haven’t received your package:
- Check with your local USPS or UPS office.
- Confirm that the shipping address provided was correct.
- If the issue remains unresolved, contact support@ibspot.com for assistance.
Damaged or Lost Parcels
If your package arrives damaged or fails to arrive, please contact us immediately. For deliveries to P.O. boxes, ibspot is not responsible for damage caused by weather, temperature, or theft.
Customer Support
For any questions about shipping, tracking, or delivery, our customer support team is here to help.
Email: support@ibspot.com
We’re always happy to help.
Please read our policy carefully before making a purchase.
We aim to ensure every customer has a smooth and transparent experience with ibspot.com.
Order Cancellation Policy
Customers may request to cancel an order before it has been shipped.
Once the package has been shipped, cancellations are no longer possible; however, you may still request a return after receiving your order.
How to Request a Cancellation
You can contact us through:
- Email: support@ibspot.com
- Contact Form: Submit a request through our Contact Us page
Please submit your cancellation request as soon as possible after placing the order to allow us to process it before shipment.
Return Policy
We accept returns for most items within 30 days of delivery for a full refund.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- A tracking number must be provided to confirm the return shipment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (for example, food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and personal care items
Partial Refunds (If Applicable)
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
How to Return an Item
To initiate a return, please contact us at support@ibspot.com with your order number and details about the product you wish to return.
Our team will provide you with return instructions and a prepaid return label.
Shipping Cost for Returns
Please contact us before returning any item.
We will provide a free return shipping label.
If a return is sent back without prior contact or without our provided label, we cannot be held responsible for return shipping costs.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item if shipped independently.
Refund Processing
Once your return is received and inspected:
- In-store returns are refunded to the original form of payment or issued as a gift card.
- Mail-in returns using our prepaid label are refunded to the original payment method within 3–5 business days after we receive your return.
Please allow:
- 5–7 business days for the return to reach our Returns Center.
- An additional 3–10 business days for your bank to post the refund to your account.
Damages, Issues & Claims
Please inspect your order immediately upon receipt.
If you receive a defective, damaged, or incorrect item, contact us right away at support@ibspot.com.
We’ll evaluate the issue promptly and make it right.
Product Claims
Before purchasing, please review product details carefully.
If there is a problem with your order upon arrival, visit our Support Center or contact us directly to arrange return shipping or replacement.
Exchanges
We do not process direct exchanges.
The fastest way to get what you need is to return the original item and place a new order once your return is accepted.
Return Address
IBSPOT Return Center
15 Sawmill Ln
Dover Plains, NY 12522
United States
Customer Support
Our support team is available 24/7 to assist with cancellations, returns, or general inquiries.
Email: support@ibspot.com
Contact Form: Contact Us page
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